Email Marketing Agency for DTC & Ecommerce Brands

MVR Digital is a Klaviyo agency that builds email programs designed to retain customers, increase repurchase rates, and turn your email list into a revenue channel that compounds over time. We work with DTC brands on Klaviyo and enterprise publishers managing tens of millions of subscribers.

For Topicals, our email program drove a 35% increase in repurchase rate. For Vella Bioscience, we built a list of 115,000 subscribers from scratch. For Crain Communications, we redesigned 95+ email templates across 11 brands reaching 78 million subscribers. Whether you need retention flows, campaign strategy, or a complete email overhaul, we handle it.

Klaviyo Email Agency Expertise

Klaviyo is the standard for DTC email, and we know the platform deeply. Our Klaviyo email agency work covers the full scope of what the platform can do:

Flows. Welcome series, abandoned cart, abandoned browse, post-purchase, replenishment reminders, win-back, sunset, and VIP flows. Each one built with conditional splits based on purchase history, engagement level, and product category. We do not use generic templates. Every flow is architected for your specific customer journey.

Campaigns. Weekly or biweekly sends planned around your product calendar, promotions, and content strategy. We design, write, and build every email. A/B testing on subject lines, send times, and content layout is standard on every campaign.

Segmentation. Your list is not one audience. We build segments based on purchase behavior, engagement recency, acquisition source, product affinity, and lifecycle stage. The right message to the wrong segment is still a wasted send.

Deliverability. None of the above matters if your emails land in spam. We monitor sender reputation, manage list hygiene, configure authentication (SPF, DKIM, DMARC), and maintain sending practices that keep your deliverability high.

Retention and Lifecycle Marketing

Acquiring a customer once is expensive. Acquiring them twice is wasteful. A retention marketing agency builds the systems that turn one-time buyers into repeat customers without paying for them again through ads.

Our lifecycle marketing approach maps every touchpoint after the first purchase. What email should they get on day 1? Day 7? Day 30? When is the ideal time to suggest a repurchase based on average product usage? When should you cross-sell a complementary product? When has a customer gone cold enough to trigger a win-back sequence?

These are not hypothetical questions. We answer them with data from your Klaviyo account, your Shopify store, and your customer behavior patterns. The result is an email automation agency setup that generates revenue on autopilot while your paid media brings in new customers at the top.

Email Design and A/B Testing

Every email we send is custom designed to your brand guidelines. No stock templates. No generic layouts. We design for mobile first (60 to 70% of DTC email opens happen on phones) and test rendering across Gmail, Apple Mail, Outlook, and Yahoo.

A/B testing is built into our process, not an afterthought. We test subject lines on every campaign send. We test email length, image density, CTA placement, and personalization approaches across flows. Over time, this compounds into a deep understanding of what your specific audience responds to.

Enterprise Email vs. DTC Email

Enterprise and DTC email programs have fundamentally different requirements, and we run both.

Enterprise email involves large subscriber bases, multi-brand architectures, editorial content calendars, and strict compliance requirements. For Crain Communications, we redesigned 95+ email templates across 11 brands, improving open rates by 37% and click rates by 19% for a combined audience of 78 million subscribers. That work required template systems, brand consistency at scale, and close coordination with editorial teams.

DTC email prioritizes revenue generation: conversion flows, promotional campaigns, and retention sequences designed to maximize customer lifetime value. The metrics are different (revenue per recipient, flow conversion rate, list growth rate) and the iteration speed is faster.

We bring enterprise rigor to DTC email programs and DTC performance-focus to enterprise accounts. Both benefit.

Email as Conversion Infrastructure

Email is not a silo. It is the infrastructure that makes your landing pages and ecommerce growth programs work harder.

When your paid media drives someone to a landing page and they do not convert, your abandoned browse flow picks them up. When they add to cart but do not purchase, your cart abandonment sequence closes the sale. When they do purchase, your post-purchase flow drives the second order. Without these systems, you are paying full acquisition cost for every sale.

We build email programs that integrate with the rest of your growth stack. Attribution data from Northbeam tells us which email flows are genuinely incremental and which are just claiming credit for sales that would have happened anyway. This prevents over-investment in email at the expense of prospecting spend.

Results

Your email list is the only marketing channel you own. Algorithms change, CPMs rise, platforms add restrictions. But your email list is yours. We build the programs that make it your most profitable channel.